PICKUP LOCATIONS – Our office is located 10 minutes away from Chicago O’Hare Airport. We operate from our two locations one in Chicago, IL and second in Gary, Indiana.
Chicago, Illinois Location: 4938 W Lawrence Ave, Chicago IL 60630
Pick Up and Drop off Hours – Between 9 am and 5 pm
Roadside Assistant: We do not provide roadside assistant.
MECHANICAL REPAIR POLICY – If for any mechanical breakdown, please call us or text us immediately at 847-942-2802. You can go to Mercedes dealership or local auto shop for repair and make sure to keep all receipts of repairs for the reimbursement. If you are not able to get van repaired then you will need to find a suitable vehicle for your convenience. Unfortunately, we are not responsible for your new rental. We will terminate rental agreement from the time of mechanical failure and reimburse the remaining money.
RETURN OF RENTAL VEHICLES – Vehicle must be returned to the rental location as per rental agreement date and time. You must notify us if there are any changes in return date and time. At the time of return, rental vehicle tank must be full. If tank is not full then we will be charging $5/gallon to fill up the tank. As per rental agreement, van must be clean and shouldn’t have any damage along with smoking smell. Otherwise it may cost $350 for any detailed cleaning. Return inspection may take up to 24-48 hours, you will be responsible for any extra cost involved related to cleaning and damage to the vehicle.
INSURANCE – You must be over 25 years of age to drive our vehicle with 100,000/300,000 liability insurance and Collision Coverage with major auto insurance companies.
ENTERTAINMENT – All our vans have, TV, DVD Player, Aux In, and Massage Chair. All these amenities are complimentary. We are not responsible if any one of these complimentary amenities are out of order. Customers are responsible to return the audio/visual equipment’s without any damage.
SAFETY – We provide extra rental option for child car seat. Our vans have a high roof. You are not allowed to go through any parking garage or drive through that’s less than 12 feet clearance. You must obey the traffic rules and regulations. Do not drive in extreme weather conditions to avoid the damage to the van, especially during hail storm conditions.
WEEKEND/HOLIDAYS HOURS – We do not allow rental pick up or drop off after 5 PM. If you have rented a vehicle for 7 days or more, and if your pick up or drop off dates fall on holidays, we will make sure to be there for you.
ACCIDENT/EMERGENCY ASSISTANCE – Please call 911 for any emergency or accident. You must file police report and inform us immediately. Do not forget to take pictures of incidents and make sure to text us at 847-942-2802.
FUEL TYPE – At the time of rental vehicle pick up, we will give you vehicle with full tank of fuel. We will tell you the type of fuel at the time of pick up. Customer must fill up full tank at the time of return. You can also verify the fuel type inside the fuel tank flap. Our all vans run on DIESEL fuel.
NON SMOKING POLICY – Our all vans are Non-Smoking. Smell of cigarette or marijuana smoke at return can cost $2000.00 for cleanup and detailing fee.
PAYMENT POLICY – All payments are due at the time of pick up and final payment is due at return of the vehicle. We accept cash, credit card, chase quick pay system. We require all customers to make a deposit of $300 in advance at the time of pick up and is refundable on return of the vehicle.
CANCELLATION POLICY – Free cancellation with full refund available within 24 hours after reservation. There is a flat of $300 cancellation fee for any cancellation after the first 24 hours for any booking with vehicle pick up date within two weeks from the booking date. For advanced bookings, we have 3 weeks cancellation policy.
RENTAL REQUIREMENTS – Anybody who plans on driving our vehicle must meet the following requirements:
- You must have a valid US driver’s license .
- If you are from a foreign country, you may need to secure a non-owner’s policy from an insurance company here in the US.
- You must be over 25 years of age to drive our vehicle.
TICKETS / TOLLS / TRANSPONDERS / EZ-PASS ETC
Chicago Luxury Van Rentals provides unlimited use of IPASS transponder with unlimited use $20/day is good at the following states. During the time of rental period, renters is responsible for all violations including Tolls fees, parking fees, Red light camera tickets etc. If your fine remains unpaid and we receive a delinquent violation notice, we will charge an administration fee in addition to the fine to pay and process it on your behalf.
IMPORTANT
Customer is responsible to verify all amenities in van and make sure everything works fine in vehicle before leaving rental location with rental vehicle.
Once customer leaves the rental location and for any reason any amenities stops working or doesn’t work as expected in van such as music, TV, massage chairs and similar amenities, customer cannot return vehicle and ask for refund. At this point rental contract is considered final and non-refundable. Customer cannot return and ask for refund for the rental vehicle.
You agree to return van on decided return date and time. If you need to extend the rental period make sure to call ahead of the time based on your travel time and distance from the drop off location to check availability. We cannot guarantee rental extension considering other rental commitments. We will try to adjust as much as we can to accommodate rental period extension. We appreciate your co-operation.